Bigbluecover is a trading style of ROCK Insurance Group which is authorised and regulated by the Financial Conduct Authority (FCA), number 300317. Bigbluecover will not offer advice or a recommendation. We may ask some questions to narrow down the selection of products that we provide details on, however it is your choice as to how to proceed.
This policy is underwritten by Inter Partner Assistance S.A. Inter Partner Assistance S.A. is authorised and regulated by the National Bank of Belgium, with a registered head office at Boulevard du Régent 7, 1000 Brussels, Belgium. Authorised by the Prudential Regulation Authority (firm reference number 202664). Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Inter Partner Assistance S.A. UK Branch office address is 106-118 Station Road, Redhill, RH1 1PR. Inter Partner Assistance S.A. is part of the AXA Group.
You must contact the Medical Emergency team before you incur any expenses over £500. If you are unable to contact them immediately then you (or someone representing you) must contact them within 48 hours of the event.
If you purchased your policy on, or after the 27 July 2023, please contact:
Inter Partner Assistance’s Medical Assistance team on 02045 179 879 if you are in the UK
or
+44 (0) 2045 179 879, if you are outside the UK.
If you purchased your policy between 14 April 2020 and 26 July 2023, please contact:
We always aim to provide a first class service. However, if you have any cause for complaint, please address these in the first instance to: The Compliance Manager, ROCK Insurance Group, Griffin House, 135 High Street, Crawley, West Sussex, RH10 1DQ Email: [email protected]
For complaints about how a medical assistance case, or claim have been handled you should contact:
Complaints Team
AXA Partners
The Quadrangle
106-118 Station Road
Redhill
RH1 1PR
Phone: 02045 179 879
Email: [email protected]
For complaints about how a claim has been handled you should contact:
Reactive Claims Limited
PO Box 353
ALTON
GU34 9LE
Email: [email protected]
For complaints about how an assistance case has been handled you should contact:
The Mayday Group
1 Clifton Mews
Clifton Hill
Brighton
BN1 3HR
Email: [email protected]
If you are still not satisfied you can contact the Financial Ombudsman Service:
Financial Ombudsman Service Exchange Tower
Harbour Exchange Square
London
E14 9SR
Phone: 0800 023 4567
Email: [email protected]
ROCK Insurance Group adheres to the Alternative Dispute Resolution Regulations 2015 EU Directive. You can access the Online Dispute Resolution Portal here.
