About BigBlueCover.com

Bigbluecover is part of ROCK Insurance Group, the proud winner of the Travel Trade Gazette’s “Travel Service Provider of the Year 2010”. With over 15 years experience in travel insurance, ROCK Insurance Group’s promise  have insured in excess of 1 million customers since the launching of insurefor.com in 2003. At bigbluecover our online booking service is simple and secure. Should you wish to speak to someone about your requirements, then our travel insurance experts are ready to take your call. Whether you are travelling on a Single Trip, or travel several times a year either for leisure or on business then we have a policy to suit you. If your passion is for cricket or golf, then take a look at our levels of cover to ensure all you need to concentrate on is your sport! Bigbluecover are passionate about providing you with the right level of cover, at the right price and we constantly review our policies and prices to ensure that we bring you the very best. Our range of travel insurance products are designed to offer big cover at small prices, leaving you to decide what level of cover you require, and within your budget.

About BigBlueCover insurance

Bigbluecover is a trading style of ROCK Insurance Group which is authorised and regulated by the Financial Conduct Authority (FCA), number 300317. Bigbluecover will not offer advice or a recommendation. We may ask some questions to narrow down the selection of products that we provide details on, however it is your choice as to how to proceed.

About the Insurer

This policy is underwritten by Inter Partner Assistance S.A. Inter Partner Assistance S.A. is authorised and regulated by the National Bank of Belgium, with a registered head office at Boulevard du Régent 7, 1000 Brussels, Belgium. Authorised by the Prudential Regulation Authority (firm reference number 202664). Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Inter Partner Assistance S.A. UK Branch office address is 106-118 Station Road, Redhill, RH1 1PR. Inter Partner Assistance S.A. is part of the AXA Group.

Medical Emergency Assistance

You must contact the Medical Emergency team before you incur any expenses over £500. If you are unable to contact them immediately then you (or someone representing you) must contact them within 48 hours of the event. If you purchased your policy on, or after the 27 July 2023, please contact: Inter Partner Assistance’s Medical Assistance team on 02045 179 879 if you are in the UK, or +44 (0) 2045 179 879, if you are outside the UK.

Mayday Assistance on 00 44 1273 071784 or email [email protected], quoting your policy number.

Important Information About Bigbluecover

Your right to complain

We always aim to provide a first class service. However, if you have any cause for complaint, please address these in the first instance to: The Compliance Manager, ROCK Insurance Group, Griffin House, 135 High Street, Crawley, West Sussex, RH10 1DQ Email: [email protected]

If you purchased your policy between 14 April 2020 and 26 July 2023

For complaints about how a claim has been handled you should contact: Reactive Claims Limited PO Box 353 ALTON GU34 9LE Email: [email protected] For complaints about how an assistance case has been handled you should contact: The Mayday Group, 1 Clifton Mews Clifton Hill Brighton BN1 3HR Email: [email protected] If you are still not satisfied you can contact the Financial Ombudsman Service: Financial Ombudsman Service Exchange Tower, Harbour Exchange Square, London E14 9SR Phone: 0800 023 4567 Email: [email protected] ROCK Insurance Group adheres to the Alternative Dispute Resolution Regulations 2015 EU Directive. You can access the Online Dispute Resolution Portal here.