About BigBlueCover insurance
Bigbluecover is a trading style of ROCK Insurance Group which is authorised and regulated by the Financial Conduct Authority (FCA), number 300317. Bigbluecover will not offer advice or a recommendation. We may ask some questions to narrow down the selection of products that we provide details on, however it is your choice as to how to proceed.
About the Insurer
This policy is underwritten by Inter Partner Assistance S.A. Inter Partner Assistance S.A. is authorised and regulated by the National Bank of Belgium, with a registered head office at Boulevard du Régent 7, 1000 Brussels, Belgium. Authorised by the Prudential Regulation Authority (firm reference number 202664). Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Inter Partner Assistance S.A. UK Branch office address is 106-118 Station Road, Redhill, RH1 1PR. Inter Partner Assistance S.A. is part of the AXA Group.
Medical Emergency Assistance
You must contact the Medical Emergency team before you incur any expenses over £500. If you are unable to contact them immediately then you (or someone representing you) must contact them within 48 hours of the event. If you purchased your policy on, or after the 27 July 2023, please contact: Inter Partner Assistance’s Medical Assistance team on 02045 179 879 if you are in the UK, or +44 (0) 2045 179 879, if you are outside the UK.
If you purchased your policy between 14 April 2020 and 26 July 2023, please contact:
Important Information About Bigbluecover
Your right to complain
We always aim to provide a first class service. However, if you have any cause for complaint, please address these in the first instance to: The Compliance Manager, ROCK Insurance Group, Griffin House, 135 High Street, Crawley, West Sussex, RH10 1DQ Email: [email protected]
If you purchased your policy on or after the 27 July 2023
For complaints about how a medical assistance case, or claim have been handled you should contact: Complaints Team AXA Partners The Quadrangle 106-118 Station Road Redhill RH1 1PR Phone: 02045 179 879 Email: [email protected]
If you purchased your policy between 14 April 2020 and 26 July 2023
For complaints about how a claim has been handled you should contact: Reactive Claims Limited PO Box 353 ALTON GU34 9LE Email: [email protected] For complaints about how an assistance case has been handled you should contact: The Mayday Group, 1 Clifton Mews Clifton Hill Brighton BN1 3HR Email: [email protected] If you are still not satisfied you can contact the Financial Ombudsman Service: Financial Ombudsman Service Exchange Tower, Harbour Exchange Square, London E14 9SR Phone: 0800 023 4567 Email: [email protected] ROCK Insurance Group adheres to the Alternative Dispute Resolution Regulations 2015 EU Directive. You can access the Online Dispute Resolution Portal here.
Monday to Friday: 08:30 to 18:00 Saturday: 09:00 to 17:00