About BigBlueCover.com

Bigbluecover.com is part of ROCK Insurance Group, the proud winner of the Travel Trade Gazette’s “Travel Service Provider of the Year 2010”.

With just over 15 years experience in travel insurance, ROCK Insurance Group’s promise is cheap travel insurance, without compromising the cover and as a result we have insured in excess of 1 million customers since the launching of insurefor.com in 2003. At bigbluecover.com our online booking service is simple and secure. Should you wish to speak to someone about your requirements, then our travel insurance experts are ready to take your call.

Whether you are travelling on a single trip, or travel several times a year either for leisure or on business then we have a policy to suit you. If your passion is for winter sports or golf, then take a look at our levels of cover to ensure all you need to concentrate on is your sport!

Bigbluecover.com are passionate about providing you with the right level of cover at the right price and we constantly review our policies and prices to ensure that we bring you the very best. Our range of travel insurance products are designed to offer big cover at small prices, leaving you to decide what level of cover you require, and within your budget.

In today’s economic climate, price is extremely important to many people, and we endeavour to offer a policy at a price you can afford, without having to compromise on cover.

About BigBlueCover.com insurance

Bigbluecover.com is a trading style of ROCK Insurance Group which is authorised and regulated by the Financial Conduct Authority (FCA), number 300317.

Bigbluecover.com will not offer advice or a recommendation. We may ask some questions to narrow down the selection of products that we provide details on, however it is your choice as to how to proceed.

About the Insurer

Benefits under this policy are provided by Euroins AD, who is authorised and regulated by the Financial Conduct Authority (FCA no. 472490).

Medical Emergency Assistance

You must contact the Medical Emergency team before you incur any expenses over £500. If you are unable to contact them immediately then you (or someone representing you) must contact them within 48 hours of the event.

In the event of an emergency please contact Mayday on 00 44 1273 071784 or email operations@maydayassistance.com, quoting your policy number.

Important Information About Bigbluecover.com

Your right to complain

We always aim to provide a first class service. However, if you have any cause for complaint, please address these in the first instance to:

The Compliance Manager,
ROCK Insurance Group,
Griffin House,
135 High Street,
Crawley,
West Sussex,
RH10 1DQ
Email: complaints@rockinsurance.com

For complaints about how a claim has been handled you should contact:

Reactive Claims Limited
PO Box 353
ALTON
GU34 9LE
Email: complaints@reactiveclaims.com

For complaints about how an assistance case has been handled you should contact:

The Mayday Group,
1 Clifton Mews
Clifton Hill
Brighton
BN1 3HR
Email: correspondence@themaydaygroup.com

If you are still not satisfied you can contact the Financial Ombudsman Service:
Financial Ombudsman Service
Exchange Tower,
Harbour Exchange Square,
London
E14 9SR
Phone: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
ROCK Insurance Group adheres to the Alternative Dispute Resolution Regulations 2015 EU Directive. You can access the Online Dispute Resolution Portal here.