About BigBlueCover.com

BigBlueCover are experts in travel insurance. We offer you simple, easy to understand travel insurance, which you can book quickly online with complete security.

Bigbluecover is part of ROCK Insurance Group. With over 20 years experience in travel insurance, ROCK Insurance Group’s promise have insured in excess of 1 million customers since the launching of insurefor.com in 2003. At bigbluecover our online booking service is simple and secure. Should you wish to speak to someone about your requirements, then our travel insurance experts are ready to take your call. Whether you are travelling on a Single Trip, or travel several times a year either for leisure or on business then we have a policy to suit you. If your passion is for cricket or golf, then take a look at our levels of cover to ensure all you need to concentrate on is your sport! Bigbluecover are passionate about providing you with the right level of cover, at the right price and we constantly review our policies and prices to ensure that we bring you the very best. Our range of travel insurance products are designed to offer big cover at small prices, leaving you to decide what level of cover you require, and within your budget.

About BigBlueCover insurance

BigBlueCover is a trading style of ROCK Insurance Group which is authorised and regulated by the Financial Conduct Authority, Firm Reference Number 300317. BigBlueCover will not offer advice or a recommendation. We may ask some questions to narrow down the selection of products that we provide details on, however it is your choice as to how to proceed.

About the Insurer

Our policies (except Gadget Cover) are underwritten by Inter Partner Assistance S.A. Inter Partner Assistance S.A is incorporated in France as a “société anonyme” and registered at Nanterre commercial registry with registered number 316 139 500 RCS Nanterre. The head office address is 8-10 rue Paul Vaillant Couturier 92240 Malakoff, France. Inter Partner Assistance S.A. UK Branch is registered in England and Wales with registered number BR000947 and with registered address at 106-118 Station Road, Redhill, RH11PR. The liability of the company’s members is limited.

Inter Partner Assistance S.A. is authorised and regulated by the Autorité de Contrôle Prudentiel et de Résolution (ACPR). Authorised by the Prudential Regulation Authority (firm reference number 1035181). Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request. Inter Partner Assistance S.A. is part of the AXA Group.

Gadget Cover is underwritten by AmTrust Specialty Limited (ASL / AmTrust), whose registered office is Exchequer Court, 33 St Mary Axe, London EC3A 8AA United Kingdom and it is registered in England number 01229676. AmTrust Specialty Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register No. 202189

Medical Emergency Assistance

You must contact the Medical Emergency team before you incur any expenses over £500. If you are unable to contact them immediately then you (or someone representing you) must contact them within 48 hours of the event.

If you purchased your policy on, or after the 27 July 2023, please contact:

Inter Partner Assistance’s Medical Assistance team on 02045 179 879 if you are in the UK

+44 (0) 2045 179 879, if you are outside the UK.

If you purchased your policy between 14 April 2020 and 26 July 2023, please contact:

Mayday Assistance on +44 (0) 1273 071784 or email [email protected], quoting your policy number.

Important Information About BigBlueCover

Your right to complain

We always aim to provide a first class service. However, if you have any cause for complaint, please address these in the first instance to: The Compliance Manager, ROCK Insurance Group, Griffin House, 135 High Street, Crawley, West Sussex, RH10 1DQ Email: [email protected]

If you purchased your policy on or after the 27 July 2023

For complaints about how a medical assistance case, or claim have been handled you should contact:

Complaints Team

AXA Partners

The Quadrangle

106-118 Station Road

Redhill

RH1 1PR

Phone: 02045 179 879

Email: [email protected]

If you purchased your policy between 14 April 2020 and 26 July 2023

For complaints about how a claim has been handled you should contact:

Reactive Claims Limited

PO Box 353

ALTON

GU34 9LE

Email: [email protected]

For complaints about how an assistance case has been handled you should contact:

The Mayday Group

1 Clifton Mews

Clifton Hill

Brighton

BN1 3HR

Email: [email protected]

If you are still not satisfied you can contact the Financial Ombudsman Service:

Financial Ombudsman Service Exchange Tower

Harbour Exchange Square

London

E14 9SR

Phone: 0800 023 4567

Email: [email protected]

ROCK Insurance Group adheres to the Alternative Dispute Resolution Regulations 2015 EU Directive. You can access the Online Dispute Resolution Portal here.

01293 855 787