Most sections of the policy carry an Excess and this works exactly the same as car insurance. This is the first amount of any claim that you will have to pay. The amount may vary depending on the level of cover you have chosen. It is applicable per person per section of the policy. If we agree to a claim for medical expenses which has been reduced by you using an EHIC you will not have to pay the excess amount under the Medical Expenses section.
Policy Purchase and Details
Am I covered for Cancellation?
You are covered for the cancellation of your holiday for the reasons stated in the policy wording. You may be able to claim (subject to the policy terms and conditions) for any travel or accommodation costs that you have either already paid or are contracted to pay, that you cannot reclaim from the tour operator.
Can I extend my stay whilst away?
Unfortunately, you are unable to extend your policy whilst you are away; therefore you need to ensure that you are purchasing the correct policy. However if due to unforeseen circumstances such as the flight being cancelled or delayed due to no fault of your own, the policy will be automatically extended for you.
Can I update my details?
If you need to change names and/or your address, please contact us on 01293 855787.
What are my Cancellation Rights?
You have the right to cancel your policy within 14 days of the purchase providing there are no claims pending on the policy and you haven’t already travelled.
How can I pay for my Travel Insurance?
You can pay online using our secure system where all data is encrypted. We hold your details according to current Data Protection legislation.
If you do not feel comfortable online then you can call one of our friendly staff in our UK call centre on 01293 855787 and they will help you with your policy.
We accept Visa, MasterCard, Maestro/Switch, Solo, Visa Electron, Delta and American Express.
When do I start my policy from?
At the time of booking your travel arrangements to ensure you have adequate cancellation cover for that trip.
What ages do I enter to obtain a quote?
Please enter the ages at the time of purchase.
What is the difference between Economy, Standard and Premier Cover?
These are the different levels of cover offered under this policy. Economy offers the least cover, with the highest excess for the cheapest premium. Standard offers a wider range of cover at higher levels with a reasonable excess and is priced reasonably. Premier cover provides the widest range of cover and the highest levels of protection for you and requires you to pay the least amount of excess. As a result Premier cover is the more expensive choice.
How can I purchase travel insurance from you?
You can purchase our policies online or alternatively you can call one of our friendly members of staff in our UK call centre on 01293 855787 and they will help you tailor a policy to suit your needs.