All policies that were booked in the last 14 days can be cancelled with a full refund, as long as you haven’t made a claim. Due to the high call volumes we are asking customers to email cancellation requests to [email protected], simply forwarding your email confirmation and saying you wish to cancel the policy is sufficient for this. Refunds are currently taking 10-14 days to process.
If you purchased your policy longer than 14 days ago, then unfortunately we’re not able to cancel your policy. However, we have waived our amendment policies so that you can amend your policy to a later date. If you already know your new dates please email these to [email protected] and one of our team will either change the policy to the new dates and email a confirmation, or call you to discuss any changes.
What if I don’t have my new travel dates?
Don’t worry. Just let us know that you are not able to travel currently, and we will put your policy on hold. You will then have up to 13 April 2021 to provide us with your new travel dates. Just something to be aware of is that if you change your destination or the length of your holiday then your premium might increase because the insurance risk may increase.
How do I contact you to cancel?
We are now all working from home in order to protect the wellbeing of our staff. We are also dealing with unprecedented customer contact as a result of the Coronavirus pandemic and its impact on travel. So to help us to manage your request, we would be grateful if you would limit your contact to one email to [email protected]. Although you are likely to experience a delay in hearing from us, we promise that we will contact you as soon as we can. Thank you for your understanding and patience.