About Bigbluecover.com

Bigbluecover.com are experts in travel insurance. In order to keep costs down for you, we offer you simple, easy to understand travel insurance, which you can book quickly online with complete security.

Bigbluecover.com is part of ROCK Insurance Group, the proud winner of the Travel Trade Gazette's "Travel Service Provider of the Year 2010".

With just over 15 years experience in travel insurance, ROCK Insurance Group's promise is cheap travel insurance, without compromising the cover and as a result we have insured in excess of 1 million customers since the launching of insurefor.com in 2003. At bigbluecover.com our online booking service is simple and secure. Should you wish to speak to someone about your requirements, then our UK call centre travel insurance experts are ready to take your call.

Whether you are travelling on a single trip, or travel several times a year either for leisure or on business then we have a policy to suit you. If your passion is for winter sports or golf, then take a look at our levels of cover to ensure all you need to concentrate on is your sport!

Bigbluecover.com are passionate about providing you with the right level of cover at the right price and we constantly review our policies and prices to ensure that we bring you the very best. Our range of travel insurance products are designed to offer big cover at small prices, leaving you to decide what level of cover you require, and within your budget.

In today’s economic climate, price is extremely important to many people, and we endeavour to offer a policy at a price you can afford, without having to compromise on cover.

About our insurance

Bigbluecover.com is a trading style of ROCK Insurance Group which is authorised and regulated by the Financial Conduct Authority (FCA), number 300317.

Bigbluecover.com will not offer advice or a recommendation. We may ask some questions to narrow down the selection of products that we provide details on, however it is your choice as to how to proceed.

About the Insurer

Benfits under this policy are provided by Europ Assistance S.A., acting through its Irish Office whose principal establishment is located at 4th Floor, 4-8 Eden Quay, Dublin 1 D)1N5W8 Ireland, registered in the Irish Companies Registration Office under number 907089.

Medical Emergency Assistance

If you purchased your policy after 26 July 2015 please call: 00 44 (0) 343 658 0326

If you purchased your policy from 1 December 2012 to 26 July 2015 then please use the following contact numbers: Contact Global Response on 00 44 (0) 843 658 0342 or 00 44 (0) 1293 652831

If you purchased your policy on 30 November 2012 or before then please use these following contact numbers:

Anywhere in the world except Spain and the Balearics, contact Aria
On: Tel: 00 44 (0) 844 338 6163 or 00 44 (0)1444 442839

Spain and the Balearics, contact Aria
On: Tel: 00 44 (0) 1444 442077

Important Information About Bigbluecover.com

Your right to complain

Bigbluecover.com always aims to provide a first class service, however if you have any cause for complaint, any enquiry in the first instance should be addressed in writing to:

The Compliance Manager
Griffin House
135 High Street
West Sussex
RH10 1DQ

At Bigbluecover.com we will do our very best to resolve any difficulty with you, but if we are unable to do this to your satisfaction, disputes may be referred to the Financial Ombudsman Service for review:

Financial Ombudsman Service
Exchange Tower
E14 9SR

Tel: 0800 023 4567

Fax: 020 7964 1001

Email: enquiries@financial-ombudsman.org.uk

If you have a complaint regarding a claim on a policy purchased after 26 July 2015 then you should write to: Claims Settlement Agencies,
308-314 London Road,
Hadleigh, Benfleet,
Essex SS7 2DD
or email: info@csal.co.uk
or telephone 00 44 (0) 844 375 6155.

If you have a complaint regarding a claim relating to a policy purchased from 1 December 2012 to 26 July 2015 then you should write to: The Complaints Department
Global Response Limited
Regus House
Falcon Drive
United Kingdom
CF10 4RU
Telephone: 00 44 (0) 2920 468 793

or email: customerservices@global-response.co.uk

If you have a complaint regarding a claim for a policy purchased on 30 November 2012 or before then you should write to:
Customer Services
Aria Assistance
Sussex House
Perrymount Road
Haywards Heath
West Sussex
RH16 1DN
Telephone: 00 44 (0) 844 388 5799
or e-mail: customerservices@aria-assistance.co.uk

If you have any cause for complaint please contact us at complaints@rockinsurance.com

ROCK Insurance Group adheres to the Alternative Dispute Resolution Regulations 2015 EU Directive. You can access the Online Dispute Resolution Portal here.

Who regulates Bigbluecover.com?

Bigbluecover.com is a trading style of ROCK Insurance Group, a firm authorised and regulated by the Financial Conduct Authority (FCA). The FCA number is 300317 and this can be verified by checking the FCA website via the following address: http://www.fsa.gov.uk/fsaregister, please type in Rock Insurance or the postcode RH10 1DQ. Or you can contact the FCA on 0800 111 6768.

No additional fees will be charged for our service. All you are required to pay is the insurance premium.

You WILL NOT receive advice or a recommendation from us for insurance. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.

We collect and hold insurance premiums as agent of the insurer.

You are responsible, on an on-going basis, for providing us and/or your insurers with all material facts relating to the insurance covers we arrange on your behalf. Material facts are those which are likely to affect the assessment and acceptance of risks being insured. Failure to provide full and accurate information may mean that your cover is invalid. If you are in any doubt as to what facts are considered to be material then you should disclose them to us or the insurers.

We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the FSCS if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 90% of the claim, without any upper limit. For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, without any upper limit. Further details about compensation scheme arrangements are available from the FSCS.

You may already possess alternative insurance(s) for some or all of the features and benefits provided by products purchased; it is your responsibility to investigate this. We will not provide you with advice about the suitability of this product for your individual needs but we will be happy to provide you with factual information to assist you in making an informed buying decision.

All policies have exclusions and restrictions to them. It is very important that you read and understand these and only purchase the policy if you are happy that you and (where applicable) every traveller meet the eligibility criteria:

  • you are resident in the United Kingdom, Channel Islands & Isle of Man;
  • you are no more than 85 years of age for Single Trip and 75 for Annual Multi-Trip policies
  • you are no more than 64 years of age and adding the winter sports option;
  • you have no pre-existing medical conditions.

Examples of these and other conditions and restrictions, and what to do if you are unsure about any aspect of an exclusion, are contained within your policy certificate.

If after purchasing a policy should you find it does not meet your requirements you have 14 days from the date of issue to cancel the policy. If you do decide to cancel your money will be refunded in full, provided no claims have been made or incident likely to give rise to a claim has arisen.

  • Spain
  • Canary Islands
  • Turkey
  • Cyprus
  • Malta
  • Switzerland

These countries included

These countries excluded

Cover to suit you

Economy – offers a lower level of cancellation and personal belongings cover.

Standard – up to £3,000 cancellation and £1,500 for personal possessions.

Premier – the highest level of cover we offer. Including up to £5,000 for cancellation, £10,000,000 medical expenses and £2,500 for personal belongings.

Great Value

BigBlueCover has a range of policies to suit all types of holidays - every policy covers a wide range of sporting activities as standard.

Plus... All BigBlue policies include redundancy cover offering you even more peace of mind!

Buy with Confidence

  • 24 hour emergency assistance
  • Redundancy cover included
  • Secure online booking
  • All major credit cards accepted
  • Credit Cards