Contact Us

If you want to make a claim, click here
If you have a medical emergency, Click here
If you would like to make a complaint against Big Blue Cover, click here

Claims

If you need to make a claim please contact White Horse Insurance Ireland Limited to request a claims form:

Telephone: 0871 664 7995

All claims must be submitted on a claim form, within 28 days of Your return, accompanied by original invoices, receipts, reports, etc. Please refer to the relevant Section of Your policy for specific conditions and details of the supporting evidence that White Horse require. Please remember that it is always advisable to retain copies of all documents when submitting Your claim.

Medical Emergency

If you have a medical emergency whilst travelling and require medical assistance please contact Axa Assistance

Phone: 00 44 (0)845 271 2457

When you contact us please give us your name, policy number and say that you are insured with Big Blue Cover travel insurance.

Please notify Axa Assistance immediately about any serious illness or accident abroad where you have to go into hospital or you may have to return home early or extend your stay (You should first check that the circumstances are covered by Your policy). Please contact Axa Assistance on the number shown below, giving Your name and Certificate number, please also provide a telephone, fax or telex number where Axa Assistance can contact You or leave messages at any time of the day or night.

To comply with the terms and conditions of the insurance You MUST contact Axa Assistance as soon as possible. You MUST obtain Axa Assistance's authorisation before incurring any expenses over £250. If you have treatment as an outpatient you must get a medical certificate showing the nature of the injury/illness and keep any original bills, which you have paid. You can submit a claim for these expenses on your return to the UK.

If you are travelling to Australia you can enrol in Medicare which will entitle you to subsidised hospital treatments and medicines. You can do this by contacting a local Medicare office in Australia. All claims for refunds under the Medicare scheme must be made before you leave Australia. For more information on Medicare visit: www.hic.gov.au or email: medicare.enq@hic.gov.au.

Complaints

Big Blue Cover try to ensure you receive a high standard of service. However, if you are not satisfied with the service in the first instance please write to:

The Operations Manager
Big Blue Cover
Customer Services Department
6 Magellan Terrace
Gatwick Road
Crawley
West Sussex
RH10 9PJ

If your complaint is still unresolved:

Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR